Winston-Salem City Link: Your Guide To The 24/7 311 Service

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Winston-Salem City Link centralizes access to all city services and information via one easy phone number: “311”. By dialing 311 or 336-727-8000, residents can speak to a live city agent who will answer questions, provide information, and dispatch service requests for any work needed. The City Link service is available 24 hours a day, 7 days a week.

The city link app on a cell phone
Winston-Salem-City-Link app shown on a cell phone reporting a pothole.

New Text Option

Now, a new, easy way to reach Winston-Salem’s City Link exists. Text 855-481-Link. The text option is a convenient way to contact the city with questions about such things as missed garbage or recycling collections, damaged or stolen garbage or recycling carts, and dead animals to be collected. The text option is another way Winston-Salem makes it easy for residents to get help.

City Link 311 App

 The city of Winston-Salem also has a free City Link 311 app. This app for smartphones and tablets allows residents to make a suggestion, request service, or report a problem at the convenient click of a button. With the mobile app, residents can easily report an issue from anywhere.

The App Automatically Tracks Problem Location

When submitting an issue, you need not speak directly with an agent unless you would like to. The City Link 311 app automatically reports your location. You can add a photo to your request showing the issue, whether it is to request water service, a pothole, a leaky fire hydrant, a damaged sign, or other problems.

Winston-Salem City Link 311 Video

Watch this video to get a quick snapshot of how this service works and can help Winston-Salem be an even better city – thanks to citizens like you.

Follow The Issue To Resolution

For added convenience, you can track your submission to Winston-Salem City Link all the way from request to resolution using the app. This way, you will know when and if it has been handled.

Reach A Live Winston-Salem City Link Agent

Or reach a City Link agent via the app 24 hours a day, seven days a week without having to look up the telephone number.

Download Winston-Salem City Link 311 App For FREE

The City Link app is free and available for iOS and Android. Download the app through the iTunes App Store or Google Play — just search for “CityLink 311.” Or simply click here to find a download.

The City Provides Many Services

Winston-Salem offers many services to its residents. When you have a question or issue with anything, City Link is an excellent place to start to resolve it. Two of the services provided by the city are bulky item pick-up and fall leaf collection.

Have you used City-Link? Tell us about your experience in comments.


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